Refund policy
Return Policy for Pando Commando
At Pando Commando, we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we're here to help.
Return Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The return must be initiated within 30 days from the date of purchase.
How to Initiate a Return:
- Contact our customer support team at [info@pandocommando.com] to inform us of your intent to return.
- Provide your order number and a brief reason for the return.
Return Process:
- Once your return request is approved, we will provide you with a return authorization and shipping instructions.
- Pack the item securely and include the return authorization inside the package.
- Ship the item to the address provided by our customer support team.
Refund or Exchange:
- Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment. Alternatively, you may opt for an exchange or store credit.
Shipping Costs:
- Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to a defective or incorrect item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
Contact Information:
- For any questions or concerns regarding returns, please contact our customer support at info@pandocommando.com.
Please contact us at: